{"id":292,"date":"2026-07-03T09:13:09","date_gmt":"2026-07-03T09:13:09","guid":{"rendered":"https:\/\/cruisecareerpro.com\/blog\/?p=292"},"modified":"2026-07-04T10:05:50","modified_gmt":"2026-07-04T10:05:50","slug":"cruise-ship-video-interview-2026","status":"publish","type":"post","link":"https:\/\/cruisecareerpro.com\/blog\/cruise-ship-video-interview-2026\/","title":{"rendered":"How to Prepare for a Cruise Ship Video Interview in 2026"},"content":{"rendered":"<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><em>Your interview is almost certainly on a screen. Here is how to walk in ready and stand out.<\/em><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<hr\/>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">To prepare for a cruise ship video interview, you need three things sorted before the call: a clean, quiet, well lit setting; a few strong answers ready in the STAR format; and solid research on the role and the cruise line. Most cruise interviews in 2026 happen by video, run by a manning agency recruiter rather than the cruise line itself. The screen adds a few technical traps that an in person interview does not, and it rewards candidates who prepare for them. As a former Food and Beverage Director who gave agencies feedback on the crew they sent me, I can tell you exactly what separates a strong video interview from a forgettable one.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">Let me take you through it, step by step.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<h2>Set up your space before anything else<\/h2>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">On video, your background is part of your first impression. A recruiter notices it before you say a word.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">Choose a quiet room where you will not be interrupted. Sit in front of a plain, tidy wall. Make sure the light is in front of you, on your face, not behind you, because a window behind you turns you into a silhouette. Put your phone or laptop on a stable surface at eye level, so the camera looks straight at you rather than up your chin.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">Test your internet connection, your camera, and your microphone the day before, not five minutes before. Have a backup ready, such as a phone with mobile data, in case your main connection fails. Recruiters understand that technology hiccups, but a candidate who clearly prepared stands out for the right reasons.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<h2>Dress as if you were boarding today<\/h2>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">Wear what you would wear to step aboard as crew: smart, clean, and professional, from head to toe. Yes, all of it, even though the recruiter only sees your upper half, because dressing fully puts you in the right frame of mind. A neat, groomed appearance signals that you understand the strict grooming standards of the cruise industry. This is a small thing that quietly tells a recruiter you take the role seriously.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<h2>Prepare your answers with the STAR method<\/h2>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">The biggest difference between candidates is not confidence. It is preparation. Cruise interviews lean heavily on behavioural questions: tell me about a time you handled a difficult guest, worked under pressure, or solved a problem in a team.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">Answer these using the STAR method: describe the Situation, the Task, the Action you took, and the Result. It keeps your answer clear and stops you from rambling, which is easy to do on a nervous video call.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">Prepare three or four real stories from your work or life that you can adapt to different questions. One about guest service, one about teamwork, one about handling pressure, and one about a mistake you learned from. With those ready, you can answer most of what comes.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<h2>Research the role and the line<\/h2>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">Generic answers sink applications. A recruiter can tell within minutes whether you actually know what you applied for.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">Know the role you are interviewing for and what it involves day to day. Know a few honest things about the cruise line: the kind of ships they run, the guests they serve, and what the brand is known for. When you can speak naturally about why this role and this line suit you, you separate yourself from the candidates who applied to anything.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">Have one or two thoughtful questions ready for the end, about the role, the team, or life onboard. It shows genuine interest and leaves a strong final impression.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<h2>Mind the small video habits that matter<\/h2>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">A few simple habits make you look confident on screen. Look at the camera lens when you speak, not at your own face on the screen, because that is what creates eye contact for the recruiter. Speak a touch more slowly than feels natural, since audio can lag. Nod and smile to show you are engaged. Keep your hands calm. None of this is acting. It is just making sure the screen does not hide the warm, capable person you are.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<h2>Get the foundation right first<\/h2>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">A great interview cannot rescue a weak application, because you only reach the interview if your CV gets you there. Make sure the document that wins you the call is as strong as your answers.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">CruiseCareer Pro offers a free CV Evaluation and Review, including a free ATS score that shows how your CV performs against the Applicant Tracking Systems that cruise recruiters and manning agencies use. It is free, AI powered, cruise specific, and needs no account. For a targeted edge, we also offer cruise line specific interview coaching tailored to the line you are aiming for. And if the platform helps you, you can join the CruiseCareer Pro affiliate programme and earn commission for everyone you refer.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<h2>Frequently asked questions<\/h2>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><strong>Who actually runs the video interview?<\/strong> Usually a manning agency recruiter, not a cruise line employee. Direct cruise line interviews are rare and mostly for senior roles.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><strong>What is the most common type of question?<\/strong> Behavioural questions about guest service, teamwork, and handling pressure. Prepare for these with the STAR method.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><strong>What should my background look like?<\/strong> Plain, tidy, and well lit from the front. Avoid a window behind you, which leaves you in shadow.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><strong>Do I need to dress fully if only my top half shows?<\/strong> Yes. Dress completely and professionally. It sharpens your mindset and avoids any awkward surprise.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><strong>What should I do if my internet fails mid interview?<\/strong> Stay calm and switch to your backup connection. Having one ready in advance is the key.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<hr\/>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><em>Founder, CruiseCareer Pro | Retired Executive Officer &amp; F&amp;B Director | Former Director, Micros-Fidelio (Oracle) Fidelio Cruise Software<\/em><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><strong>Get in Touch<\/strong><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\">I read every message and I am happy to help.<\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;height:11pt;text-align:left\"><span style=\"color:#000000;font-weight:400;text-decoration:none;vertical-align:baseline;font-size:11pt;font-family:&quot;Arial&quot;;font-style:normal\"><\/span><\/p>\n<p style=\"padding:0;margin:0;color:#000000;font-size:11pt;font-family:&quot;Arial&quot;;line-height:1.15;text-align:left\"><span 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